James Crocker  :  My Resume

James Crocker


1531 Onionville Rd.

Sterling, NY 13156

James Crocker


Career Summary:

A degreed professional experienced in delivering excellent customer service by phone, in person and in writing. 

Manages and completes multiple tasks at the same time with accurate data and precise mathematical calculations.

Recognized for spirit, leadership and being a team player. A self employed business owner who can work independently or as a supplement to your internal team.


Recent Work Experience:

IT & Business Consultant @ CNY Biz Services DBA - Sterling, NY

Helped clients setup websites using Wix.com, WordPress, Joomla, Concrete5 and other proprietary website software

Established web commerce/shopping carts and negotiated credit card processing

Created consistent and automated messaging on social media networks

Established business listings in directories like Google & Yahoo with mapping and contact data.

Solicited reviews from customers and begin the process of reputation management.

Computer Repair Technician @  Crocker Computers DBA - Sterling, NY

Website administration, network management, computer equipment repair, user assistance

Assist business clients with the setup and configuration of Windows work stations

Assist clients with MS Server 2003 / 2008 / 2012, Exchange 2003 Email, IIS 6.0 Website, SharePoint

Identify and address the underlying causes of hardware / software malfunctions

Provide superior telephone and email support to residential and business clients

Remove spyware, malware, virus, worms and Trojans


Tax Professional @ Jackson Hewitt Income Tax Services - Liverpool, NY

Responsible for performing tax analysis for clients during data entry

Submitting accurate and timely personal income tax returns to the IRS

Tax Professional @ H & R Block Tax Services - Oswego, NY

Responsible for performing tax analysis for clients during data entry

Submitting accurate and timely personal income tax returns to the IRS


IT Consultant @ Halcyon Inc. - Plumbing Heating HVAC Renewable Energy Services - Phelps, NY

Provided on-site & remote telephone and email support to Halco & PBS Supply Co.

Worked on website and maintained hardware & software for the two companies

Negotiated rates with credit card companies and purchases with IT vendors



A. A. S.  @  Cayuga County Community College - Futon, NY

Business Administration – Concentration in Accounting

Completing the degree in two semesters at the end of May 2014

Currently have a 3.93 GPA on a 4.0 scale


A. O. S.  @  ITT Technical Institute - Liverpool, NY

Information Technology – Computer Network Systems

Maintained constant grade point average of 4.0 on a 4.0 scale

Received multiple awards: perfect attendance, high honors and school spirit

Volunteered to tutor in Mathematics, Visual Basic and Networking classes


B. S.  @  State University of New York at Oswego (SUNY Oswego) - Oswego, NY

Secondary Education – Mathematics 7-12

Completed Psychology as a second major to receive dual major degree

Received New York State Public School Provisional Teacher Certificate


Technology Skills:

     Documents – text documents, flyers, newsletters, tests, databases, spreadsheets, slideshows

     Support – install, configure and troubleshoot hardware and software

     Legacy Systems – Microsoft DOS, Windows - 95, 98, NT Server, NT Workstation, Me

     Current Systems – Windows 8, 7, Vista, XP, 2012/2008/2003/2000 Server, 2000 Workstation, Apple

     Programs – Word, Works, PowerPoint, Access, Outlook, Excel, Visio, Publisher, Quickbooks, Peachtree


Management Skills:

     Project Concerns – scheduling, paperwork, budgeting, quality assurance, form completion

     Personnel Issues – recruiting, hiring, training, explaining benefits, releasing, retaining

     Administrative – conduct staff meetings, interpersonal communication, form auditing

     Accounting – mathematical calculations, accounts payable, accounts receivable, tax calculations

     Presentation – public speaking, lecturing, on-the-job training, performing orientations

2010 - present

2010 - present